It's not just the speed with which they respond to queries, but also the quality of service. Customer care teams can make or break a casino since most players value the availability of information when stuck. They also have all the useful information in plain sight – that is, the license number, disclosure of whether or not they are audited and encrypted, and their terms and conditions. The casinos on our site have simple settings, the homepage has everything you need to know without being overcrowded, and they are graphically pleasing.
Most players would rather find things easily so they can move directly to what brought them there in the first place – gaming. Internet casino sites that their services arranged nicely are easily accessible since users won't be searching everywhere for, say, the cashier.